Refund policy

This policy applies to orders placed with Own Intimacy, operated by Crown Maven LLC.

Return eligibility

Request a standard return within 30 calendar days of delivery. The item must be unopened and unused, in its original packaging with any included parts and labels, and accompanied by proof of purchase. Standard returns exclude opened or used personal hygiene items, customized goods, gift cards, and items marked final sale.

How to request a return

Email theo.yao3@gmail.com with your order number, the item, and the reason for the return. Once approved, our support team will send the shipping instructions and the address to use for your package. Follow the address and instructions in that email.

Our company contact address is Crown Maven LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.

Who pays return shipping

For a change-of-mind return, you pay return postage. Any initial shipping charge is excluded from the standard return refund. If your order arrives damaged, defective, or incorrect, contact us promptly. We cover the return shipping costs if we ask you to send the affected item back.

Refund timing

After your return arrives, we will inspect it and email you our decision. Allow up to 10 business days for us to process the return. Approved refunds go back to your original payment method. Your bank or card issuer may need another 3–5 business days after issuance to post the funds.

Consumer rights

This policy applies alongside any mandatory consumer rights. Where the EU right of withdrawal applies, eligible customers can notify us within 14 days of delivery. Applicable exceptions and deadlines govern those requests.